Refund & Cancellation Policy

1. Scope of Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all paid educational consultations, 1-on-1 protocol orientation sessions, institutional group workshops, custom curriculum authoring, and documentation audits provided by Dime Glossary Reference Library Co., Ltd. (“the Library”).

Because our services consist of dedicated professional researcher time, customized pedagogical preparation, and bespoke written analysis, refund eligibility is structured around clear timeline milestones.

2. 1-on-1 Protocol Orientation Sessions

A. Cancellations & Full Refunds

72+ Hours Notice: If you cancel your confirmed 1-on-1 orientation at least seventy-two (72) hours prior to the scheduled session time, you are eligible for a 100% full refund of any pre-paid fees or scheduling deposits.
24 to 72 Hours Notice: Cancellations submitted between twenty-four (24) and seventy-two (72) hours prior to the session time are eligible for a 50% partial refund to cover the researcher’s pre-session background preparation.

B. Rescheduling Without Penalty

You may reschedule your session time slot up to two (2) times with zero penalty fees, provided your request is submitted at least twenty-four (24) hours in advance of the scheduled time.

C. Late Cancellations & No-Shows

Cancellations submitted less than twenty-four (24) hours before the start time, or failure to attend the scheduled video conference (“No-Show”), are non-refundable. However, we will provide the complete annotated glossary dossier and session slides prepared for your appointment.

3. Institutional Team Workshops & Custom Curriculum

A. Workshop Rescheduling & Notice Windows

Institutional workshops (involving multiple researcher facilitators) may be rescheduled without penalty up to seven (7) business days prior to the event date.
Cancellations with at least fourteen (14) days notice receive a 100% refund minus a standard $50 USD administrative intake fee.
Cancellations with seven (7) to thirteen (13) days notice receive a 50% refund.

B. Custom Curriculum & Documentation Audits (Work Already Started)

For custom curriculum design and documentation audit projects where written analysis has already commenced, refunds are calculated on a pro-rata basis reflecting completed research milestones up to the written cancellation notice date.
Upon project cancellation, all research notes, terminology drafts, and partial dossiers completed to date will be delivered to the client immediately.

4. Refund Processing Method & Timelines

Submission: To request a cancellation or refund, send an email to hello@cloudaxiscore.click stating your full name, original inquiry/invoice number, and reason for the request.
Evaluation: Our administrative desk in Phuket, Thailand, reviews all refund requests within two (2) business days.
Processing Time: Approved refunds are processed back to the original method of payment within five (5) to ten (10) business days.

5. Technical Delivery Guarantee & Exceptions

If an educational session cannot be delivered due to technical disruptions originating from the Library’s systems or researcher illness, you will be offered your choice of:

An immediate priority rescheduling at a time of your convenience, plus an expanded custom research dossier; or
An immediate 100% full refund processed within 24 hours.

6. Contact for Refund Inquiries

Entity: Dime Glossary Reference Library Co., Ltd.
Office: Office 8, 28 Test Avenue, Phuket 00000, Thailand
Email: hello@cloudaxiscore.click
Telephone: +66 76 000 985